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Terms & Conditions

Last updated: March 29, 2026

1. Introduction

1.1. These Terms & Conditions ("Terms") govern the rights and obligations between the operator of aityy.cz ("Provider") and the customer ("Customer") in connection with website creation, hosting, and management services.

1.2. The Provider is Eduard Roch, a sole proprietor operating under Czech trade law, Czech business ID (IČO) 87248824, registered address: Osiková 382/34, 637 00 Brno-Jundrov, Czech Republic, email: info@aityy.cz.

1.3. By submitting an order and checking the consent box, the Customer confirms they have read and agree to these Terms.

2. Service Description

2.1. The Provider offers automated website creation using artificial intelligence. The service includes:

  • Design and creation of websites based on Customer specifications
  • Web hosting for the duration of the subscription
  • Basic technical support
  • Automatic security updates

2.2. Optional add-on services:

  • Domain name registration on Customer's behalf
  • Professional email hosting
  • AI-powered photo enhancement
  • Menu synchronization (for restaurants and cafes)

2.3. The service is available in two tiers:

  • Design Website: Static website with professional design. The Customer may request edits through the Provider.
  • Editable Website: WordPress-based website with full admin access and unlimited content editing.

3. Orders and Contract Formation

3.1. A binding contract is formed when payment is successfully processed through the Stripe payment gateway.

3.2. The Customer must provide accurate and complete information in the order form. The Provider is not liable for consequences arising from incorrect information.

3.3. By submitting an order, the Customer expressly consents to the Provider beginning service delivery (automated website creation) immediately upon payment, even before the expiration of any applicable withdrawal period.

4. Pricing and Payment

4.1. Payment is made upfront via the Stripe payment gateway. All prices are displayed as final consumer prices (§ 12(2) of Act No. 634/1992 Coll.). The Provider is not a Czech VAT payer (§ 6 of Act No. 235/2004 Coll.). Current pricing is always displayed in the order form before checkout.

  • Annual subscription: from 29 EUR / 599 CZK (final price)
  • Extra sections beyond 3 included: 1.00 EUR / 25 CZK each (one-time)
  • Photo enhancement: 1 EUR / 25 CZK per photo (one-time)
  • Menu synchronization: 5 EUR / 100 CZK per year
  • Domain name prices vary by extension and registrar

5. Delivery Timeline

5.1. Estimated delivery is typically within 2 hours from payment. This estimate is approximate and not legally binding.

5.2. During periods of high demand or technical issues, delivery may take longer. The Provider will inform the Customer of any significant delays.

6. Subscription and Auto-Renewal

6.1. The service operates on an annual subscription basis. At the end of each annual period, the subscription automatically renews at the then-current price unless the Customer cancels.

6.2. The Customer will be notified of the upcoming renewal by email at least 14 days before the renewal date.

6.3. The Customer may cancel the subscription at any time. Cancellation takes effect at the end of the current paid period. The service continues to function without restriction until then.

6.4. After cancellation, the Customer has a 30-day grace period to download their data and content. After this period, data will be permanently deleted.

7. Content and Content Responsibility

7.1. The Customer bears full responsibility for all content provided for website creation, including text, photographs, logos, business information, and any other materials.

7.2. The Customer warrants that the content they provide:

  • Does not infringe any copyright, trademark, or other intellectual property rights of third parties
  • Does not contain false, misleading, or deceptive information
  • Does not violate any applicable laws or regulations
  • Does not contain harmful, offensive, discriminatory, or otherwise unlawful content

7.3. The Provider assumes no liability for content provided by the Customer or for any third-party claims arising from such content. The Customer agrees to indemnify and hold the Provider harmless from any damages and costs arising from Customer-provided content.

7.4. The service uses artificial intelligence to generate content (text, page layouts, image selection). This content is provided "as is." The Provider:

  • Does not guarantee the accuracy, completeness, or suitability of AI-generated content
  • Is not liable for factual errors in AI-generated content
  • Recommends that the Customer review and approve all website content before publication

8. Intellectual Property

8.1. Customer content (text, photographs, logos, business information) remains the Customer's property.

8.2. Templates, platform code, tools, and technologies of the Provider remain the Provider's property.

8.3. The Customer receives a non-exclusive, non-transferable license to use the resulting website for the duration of the subscription.

8.4. The Customer grants the Provider the right to use the created website in the Provider's portfolio and promotional materials, unless the Customer objects in writing.

9. Domain Registration

9.1. The Provider may register a domain name on behalf of the Customer through partner registrars. The domain is registered in the Customer's name.

9.2. The Customer has the right to transfer the domain to another provider. The Provider will provide the necessary cooperation (authorization code) within 5 business days of the request.

9.3. Domain registration is subject to the rules of the applicable registrar and registry (e.g., CZ.NIC for .cz domains). The Provider is not responsible for registry decisions to reject or cancel a registration.

9.4. Domain renewal is included in subscription renewal. If the Customer cancels the subscription, they must arrange domain transfer before expiration.

10. Email Service

10.1. The Provider may provide a professional email account on the Customer's domain through a partner provider (MXRoute).

10.2. The email service is available for the duration of the subscription. The Provider does not guarantee 100% email deliverability.

11. Acceptable Use Policy

11.1. The Customer agrees not to use the website for:

  • Distributing illegal content or content that infringes third-party rights
  • Phishing, fraud, or other criminal activity
  • Distributing malware, spyware, or other harmful software
  • Sending unsolicited commercial communications (spam)
  • Activities that place excessive load on the Provider's servers

11.2. In the event of a violation, the Provider may immediately suspend or terminate the service without refund.

12. Right of Withdrawal and Complaints

The model right-of-withdrawal information and the model withdrawal form are provided as Annex 1 and Annex 2 at the end of this document.

12.1. Quality complaints: The Customer may file a quality complaint within 14 days of delivery. The Provider will make corrections within 2 rounds of revisions (Design Website) or provide editing guidance (Editable Website).

12.2. Complaints can be filed by email at info@aityy.cz. Complaints will be handled without undue delay and in any event within 30 days from the date of filing (§ 19(3) Act No. 634/1992 Coll.), unless the Provider and the Customer agree on a longer period. The Customer will be notified of the outcome by email.

12.3. Subscription cancellation: The Customer may cancel the subscription at any time. The service runs until the end of the paid period. No pro-rata refunds are provided for unused time.

13. Hosting and Maintenance

  • Hosting is included in the annual subscription
  • Uptime target: 99.5% (measured monthly)
  • Planned maintenance will be announced in advance where possible
  • Automatic security updates and backups
  • The Provider is not liable for brief outages caused by maintenance, updates, or circumstances beyond its control

14. Limitation of Liability

14.1. The Provider's total liability for damages arising from or in connection with the service is limited to the amount of subscription fees paid by the Customer for the current subscription period.

14.2. The Provider is not liable for:

  • Lost profits, data loss, business interruption, or indirect or consequential damages
  • Content provided by the Customer or content generated by artificial intelligence
  • Damages caused by third-party interference, attacks, network failures, or force majeure
  • Service unavailability due to circumstances beyond the Provider's control
  • Damages arising from the Customer's improper use of the service

14.3. The service is provided "as is" and "as available." The Provider makes no warranties beyond those required by law.

15. Termination and Suspension

15.1. The Provider may suspend or terminate the service if:

  • The Customer breaches these Terms
  • Subscription fees remain unpaid
  • The service is used for unlawful purposes
  • Required by a government or regulatory authority

15.2. The Customer may terminate the contract at any time by canceling the subscription. The service will remain available until the end of the current paid period.

15.3. After termination, the Customer has 30 days to download their data. After this period, Customer data will be permanently deleted.

16. Force Majeure

The Provider is not liable for failure to perform obligations due to circumstances beyond its reasonable control, including natural disasters, armed conflicts, epidemics, power outages, internet connectivity failures, third-party service failures, cyberattacks, government actions, and similar events (force majeure).

17. Data Protection

The processing of personal data is governed by our Privacy Policy (https://aityy.cz/en/privacy), which forms an integral part of these Terms.

18. Changes to Terms

18.1. The Provider reserves the right to modify these Terms. The Customer will be notified of material changes by email or through the website at least 30 days before the changes take effect.

18.2. Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If the Customer disagrees with the changes, they may cancel the subscription.

19. Governing Law and Dispute Resolution

19.1. These Terms are governed by the laws of the Czech Republic.

19.2. Czech courts have jurisdiction.

19.3. The consumer is entitled to out-of-court dispute resolution. The competent body is the Czech Trade Inspection Authority, ADR Department, Štěpánská 567/15, 120 00 Prague 2, web coi.gov.cz/informace-o-adr, email adr@coi.gov.cz.

19.4. For online disputes, the European Commission's ODR platform is available at ec.europa.eu/consumers/odr.

20. Hosted Content and Moderation Rules (DSA)

20.1. Aityy is a provider of hosting services within the meaning of Art. 3(g) of EU Regulation 2022/2065 (Digital Services Act, "DSA"). Hosted content originates from Customers; the Provider does not modify it beyond the automated website creation based on data submitted by the Customer.

20.2. Notice-and-action mechanism (Art. 16 DSA): Anyone may report suspected illegal content of a hosted website to dsa@aityy.cz. Notices must include: (a) identification of the content (URL); (b) reasons why it is considered illegal; (c) the notifier's contact details; (d) a good-faith statement. Notices are processed without undue delay, typically within 7 days, and both notifier and Customer are informed of the outcome.

20.3. Single point of contact (Art. 11 + 12 DSA): For Member States' authorities, the European Commission and the European Board for Digital Services, as well as for recipients of the service, the single point of contact is the email address dsa@aityy.cz. Languages of communication: Czech, English.

20.4. Grounds for restriction: violation of § 11 (Acceptable Use Policy), a final decision of a public authority, or repeated DSA infringements. The Customer is informed of any restriction together with the reasons and guidance on appeal options (Art. 17 DSA).

20.5. Internal complaint-handling system (Art. 20 DSA): Both Customers and notifiers may file complaints against any restriction decision via dsa@aityy.cz within 6 months. The complaint is reviewed by a human operator (not by an automated system) within 14 days.

20.6. Out-of-court DSA dispute resolution (Art. 21 DSA) is handled by bodies certified by the European Commission (current list: digital-strategy.ec.europa.eu/en/policies/dsa-bodies).

20.7. Aityy does not employ automated content-moderation systems beyond anti-spam filters and the AI build-time check against Acceptable Use Policy rules. Human review takes place on each complaint pursuant to Art. 20.

21. AI Transparency (EU AI Act)

21.1. Websites generated on the aityy platform are produced using an AI system (Anthropic Claude models). In accordance with Art. 50(2) and (4) of EU Regulation 2024/1689 (the "AI Act"), every delivered site carries the following identifiers:

  • source HTML <meta name="generator" content="aityy.cz AI"> and <meta name="ai-generated" content="true">;
  • rendered footer notice "This site was created using artificial intelligence (aityy.cz)";
  • where conversational elements appear in the order form, a visible disclosure on first interaction pursuant to Art. 50(1) of the AI Act.

21.2. Editorial responsibility for the delivered content (text, images, contact data) rests with the Customer (Deployer under Art. 3(4) AI Act). Aityy remains a Provider of an AI system within the limited scope of Art. 50; transparency obligations under this article are met jointly with the Customer.

22. Final Provisions

22.1. If any provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

22.2. These Terms represent the entire agreement between the Provider and the Customer regarding the service and supersede all prior agreements.

Annex 1 - Model Information on the Right of Withdrawal

(Annex 1 to Czech Government Regulation No. 363/2013 Coll.)

The consumer has the right to withdraw from the contract within 14 days without giving any reason (§ 1829(1) Czech Civil Code).

To exercise the right of withdrawal, the Customer must inform the Provider (Eduard Roch, IČO 87248824, Osiková 382/34, 637 00 Brno-Jundrov, Czech Republic, email info@aityy.cz) by an unequivocal statement (e.g. by post or email). The model withdrawal form in Annex 2 may be used but is not mandatory. To meet the deadline it is sufficient to send the communication concerning the exercise of the right before the period expires.

Effects of withdrawal: The Provider will refund all payments received without undue delay and in any event no later than 14 days from the day on which it is informed of the decision to withdraw, using the same means of payment as the original transaction.

Exception - website creation (§ 1837 Czech Civil Code): if the Customer has expressly consented to the start of performance before the withdrawal period elapses (by ticking the consent box in the order form), the right of withdrawal ceases under § 1837(a) (services rendered immediately) and § 1837(l) (digital content delivered before expiry of the withdrawal period) from the moment performance begins. This is the standard state for aityy.cz orders, since the automated website creation starts immediately after successful payment.

Exception - domain registration (§ 1837(a) Czech Civil Code): if the Customer has expressly consented to the immediate filing of the registration request for the selected domain, the right of withdrawal for this part of the contract ceases under § 1837(a) Czech Civil Code at the moment the registrar performs the registration. The registration fee is non-refundable from that moment and the Provider cannot refund it because it has already been paid to the registrar. This exception applies only to the domain fee; the right of withdrawal for the remaining order components is assessed separately under the website creation exception above.

Annex 2 - Model Withdrawal Form

(Annex 2 to Czech Government Regulation No. 363/2013 Coll. - complete and return this form only if you wish to withdraw from the contract.)

To:       Eduard Roch, IČO 87248824
          Osiková 382/34, 637 00 Brno-Jundrov, Czech Republic
          Email: info@aityy.cz

I/We* hereby give notice that I/we* withdraw from the contract for
the supply of the aityy.cz service [specify: Design Website /
Editable Website].

Date of order:                                          ____________________
Contract / order identifier:                            ____________________
Name of consumer(s):                                    ____________________
Address of consumer(s):                                 ____________________
Email of consumer(s):                                   ____________________
Signature of consumer(s)
(only if this form is sent on paper):                   ____________________
Date:                                                   ____________________

* Delete as appropriate.